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Get help from the Mirin team without leaving your work

Start a private conversation with Mirin from your dashboard, ask a question in chat on mirin.com, or email us.

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Start a conversation

Salt & Stone Pilates

Content

  • Pages
  • Design Library
  • Media

Leads

  • Chat
  • Forms

Pages4

Manage your website. Open any page to edit it.

  • Home/Published
  • Private sessions/private-sessionsPublished
  • Class schedule/schedulePublished
  • Spring workshop/spring-workshopDraft
The dashboard with a sample website and one unread reply. Open the account menu, choose Mirin Support, and send a message. Escape or the close button takes you back to where you were.
  1. Choose the website. Pick the website you need help with at the top of the navigation.
  2. Open Mirin Support. Select your name at the bottom of the navigation, then choose Mirin Support.
  3. Say what happened. Describe what you were trying to do, what you saw, and the page you were on. Press Enter to send, or Shift Enter for a new line.

You can close the panel and keep working. What you typed stays in the box when you open it again on the same page.

One conversation for each website

Each website has its own conversation with Mirin. The top of the panel shows the website’s name and address, so you can check which one you are asking about before you send.

To ask about a different website, close the panel, switch websites at the top of the navigation, and open Mirin Support again.

When Mirin replies

  • Replies arrive in the same conversation while your dashboard is open, with no refresh. Earlier messages stay, so you never repeat yourself.
  • A dot on your avatar and a count beside Mirin Support show replies you have not read. Opening the conversation marks them read.
  • If your connection drops, Mirin reconnects and catches up on its own.

How quickly Mirin replies by email depends on your plan. See Email support in Plans and pricing.

Ask a question on mirin.com

The chat on mirin.com. Choose a suggested question to fill the message box, edit it, and send it. The check under your message means it was sent.

Open the chat button at the bottom right of mirin.com to ask about a redesign, hosting, or running your website with Mirin. Suggested questions fill the message box so you can change them before sending.

You can start writing while chat connects. If it cannot connect, your draft stays in the box and you can choose Retry or Contact us. A check under your message means it was sent, not that someone has read it. The Mirin team replies in the same conversation.

Keep private details out of chat

Never send passwords, card numbers or other sensitive details in a conversation.

Email the Mirin team

Write to [email protected]. Screens where the support panel is not open, such as email verification and checkout, link to the same address.

Messages from your visitors

Mirin Support is only for you and the Mirin team. Messages from people visiting your website arrive in Chat under Leads. Read about website chat.