Leads and chat
Answer visitors while they are still on your site
Website chat puts a chat button on every page of your published site. Visitors ask a question, and you answer from Chat in the dashboard or from the Mirin app on your phone.
On this page
Turn on website chat
Chat takes about five minutes to set up. You need a privacy policy page on your website and a greeting, and that is all.
- Open the chat settings. Choose your website name in the navigation, then Website settings, then Chat. In Chat under Leads, the settings button at the top right opens the same page.
- Add your privacy policy link. Under Privacy and safety, paste the full address of your privacy policy, starting with https. The widget stays locked until the link is valid.
- Write the greeting. Type the first message visitors read, or choose one of the three suggestions under the box.
- Turn on Show the chat widget, then select Save. Save appears at the top of the page once you change something. Visitors can open chat on your published pages as soon as it saves.
Website settings
Salt & Stone PilatesChat Off
How the chat widget greets visitors, when it is available, and who gets alerted. Conversations arrive in Chat.
Add a privacy policy link under Privacy and safety, then turn the widget on.
Chat widget
Add a privacy policy link first. Visitors see it before their first message.
Alerts
Mirin does not email you about chat.
Every conversation waits for you in Chat, with its unread count beside it. The Mirin app on your phone alerts you when a visitor writes.
Greeting
Visitors read this first when they open the chat window.
Short and specific. One or two sentences works best.
35 of 255 characters
Visitor details
What a visitor must share before their first message. Every required field turns some visitors away.
The widget asks for a name first, so replies can greet the visitor personally.
The widget asks for an email first, so the team can reach visitors after they leave.
The widget asks for a phone number first. This is the ask most likely to turn visitors away.
Business hours
The widget greets visitors at any hour. Turn this on to set a weekly schedule and an away message.
Visitors can still write outside them; they see the away message instead of the greeting.
Privacy and safety
What visitors see about data handling before they send a message.
Shown at the bottom of the chat window before the first message. Required before the widget can be turned on.
Shown above the message box when the chat window opens. Leave it blank to hide it.
Preview
What visitors see, in your website's own colours. It updates as you edit.
The widget is off, so visitors do not see it yet.
- Last visitor message
- None yet
Nothing changes until you save
Your edits wait until you select Save. Discard puts back what you last saved, and Mirin asks before you leave the page with unsaved changes.
Choose your chat settings
Every chat setting sits on one page, with a preview of the widget beside your choices. Here is what each part does.
One or two sentences work best.
Name, email and phone. Every required detail turns some visitors away, so ask only for what you need.
- Chat widget
- Show the chat widget turns chat on or off for your published pages. Turning it off keeps every conversation you already have.
- Alerts
- Mirin does not email you about chat. Conversations wait in Chat, and the Mirin app tells your phone when a visitor writes.
- Greeting
- The first message visitors read, sent from your team.
- Visitor details
- Require name, Require email and Require phone ask for those details before the first message.
- Business hours
- Limit chat to business hours sets a weekly schedule in one timezone. Outside those hours visitors can still write.
- Privacy and safety
- Your privacy policy link and the sensitive information notice show at the bottom of the chat window.
- Preview
- Shows the widget in your website’s colors as you edit, and says whether visitors see it as available, away or off.
Your away message shows under the message box outside business hours, and Mirin posts it into the conversation after the visitor’s first message. Copy to all days fills the whole week with the times of the day you just set. A day that closes before it opens shows an error, and Save takes you straight to it.
Match the widget to your site
Open any page in the editor and choose Design, then Chat appearance. Your choices apply to the chat on every page of your website.
Style the chat launcher across your website. Messages, hours, alerts, and privacy live in Chat Inbox.
Launcher
Placement and visibility
Show floating launcher on mobile
The floating button is shown. Mobile menu chat actions are hidden.
Mobile menu action hidden
Turn off the floating launcher to use the chat action configured in your theme navigation.
Colors
Use Preview chat to check your choices on the website.
Reformer Pilates by the water
Strong, calm and unhurried.
Small classes and private sessions for every body.
- Launcher style
- Icon only, or Icon and label. On a phone the launcher always shows just the icon.
- Launcher icon
- Message, Conversation or Support. Choose a custom icon to use a square image of your own instead.
- Launcher size and label
- Compact, Standard or Large, and the words beside the icon, up to 40 characters.
- Position and corners
- Bottom left or Bottom right, with Small, Medium or Large corners on the chat window.
What each color paints
| Color | Where it shows |
|---|---|
| Panel background | Main panel, composer, and footer. |
| Secondary surface | Header, team replies, and contact form. |
| Borders | Panel edge, dividers, and input borders. |
| Headings | Chat title and form labels. |
| Body text | Team messages and entered text. |
| Muted text | Status, sender names, and helper text. |
| Brand accent | Launcher, actions, team badge, and visitor replies. |
| On accent | Text and icons shown on the brand accent. |
| Focus ring | Keyboard focus and active input outline. |
Colors that are hard to read
Mirin checks body text, muted text, headings, text on the brand accent and the focus ring against their backgrounds. When a pair is hard to read, the panel says Some chat colors are difficult to read and names it. Use Preview chat to check your choices on the page.
Open chat from a mobile menu
On a phone, visitors get one way into chat. While Show floating launcher on mobile is on, the round launcher shows and your theme hides its own mobile menu chat action. Turn it off when the launcher would cover something important, such as an Add to Cart button, and use a menu item instead.
Placement and visibility
Show floating launcher on mobile
The floating button is shown. Mobile menu chat actions are hidden.
Mobile menu action hidden
Turn off the floating launcher to use the chat action configured in your theme navigation.
Reformer Pilates by the water
Strong, calm and unhurried.
- In Chat appearance, turn off Show floating launcher on mobile.
- Edit your site’s navigation and add a menu item, such as Chat with us. Set its link to
#mirin-chat. - Save and publish the navigation. On a phone, that menu item now opens chat full screen, with its own close button.
Wider screens always show the launcher.
Add the menu item first
Set up the menu item before you turn off the launcher. Otherwise visitors on phones have no way to open chat.
What visitors see
A visitor with a question gets an answer without leaving your page. This is the whole exchange from their side.
Reformer Pilates by the water
Strong, calm and unhurried.
Small classes and private sessions for every body.
Have a question? Send us a message.
- They open chat. The launcher or a menu link opens the window, titled Chat with us. It says Available now, or Replies will appear here when you are away.
- They read your greeting. It arrives first, as a message from Team.
- They send a first message. It sends right away, with no form in the way. If you require details, the widget first asks Where should the reply go? and says why it needs each one.
- They can leave an email. Once the message is away, the widget offers Leave your email. It says replies appear right there in the chat, and that an email lets you reach them if they step away. They can enter one and choose Save email, or choose No thanks, I will check back.
- They read your reply. Replies appear in the window as you send them. While the window is closed, the launcher shows an unread count.
An email address is not an email reply
- Replies stay in the chat. Mirin never emails a visitor your reply, and never emails them a copy of the conversation.
- What their email is for. It goes on the conversation in Chat, so you can reach them yourself once they have closed the window.
Chat anywhere
- On a phone. Chat fills the screen and has its own close button.
- If the connection drops. The widget keeps trying and shows what it missed once it reconnects.
- Enter. Sends the message. Shift+Enter starts a new line.
- Escape. Closes the window and puts focus back where the visitor was.
Who is Amber Cove?
Visitors are not asked to introduce themselves unless you require it. Until one shares a name or email, Chat gives them a two word name, such as Amber Cove, that stays the same when they come back on the same browser.
Reply from Chat
Open Leads, then Chat. The header says whether website chat is On or Off and how many visitor messages are unread. The newest conversation opens for you.
Chat
On · 2 unreadNora Bell
Private sessions · Open
Work through new chats
- Show starts on Open. Choose Unread for conversations waiting on you, Pending or Resolved for those states, or All conversations. Search finds a visitor by name or email.
- Open a conversation to read it. Opening it marks its messages read, and the unread count updates everywhere it shows.
- Write your reply and press Enter to send it. Shift+Enter starts a new line.
- Choose Resolve when you are done. The conversation moves to Resolved, and Reopen brings it back.
What each part means
- On and Off
- Whether visitors can open chat on your published pages. While chat is off, visitors cannot start conversations and replies pause, but every conversation stays.
- Unread
- Visitor messages nobody has opened yet. The same count shows beside Chat in the navigation.
- Pending and Resolved
- Conversations in either state carry a small label in the list. Resolved ones leave Open until you reopen them.
- Details
- The visitor’s name, email and phone, their device, the page they wrote from, and when they were first and last seen. Related lists their form submissions, which open in Forms.
- Alerts sent
- The alerts Mirin sent you about this conversation, each marked Sent or Failed. A failed alert links to Troubleshooting.
When chat is off, the reply box says Website chat is off, so the visitor cannot receive a reply. Turn it on to continue this conversation. Until the first visitor writes, Chat says Finish setting up chat, Website chat is off, or No conversations yet, with a button to the settings you need.
Away from your desk?
The Mirin app on your phone shows the same conversations, alerts you when a visitor writes, and lets you reply there with saved replies, product cards and drafted replies, or straight from the lock screen. Read Answer chats and forms from your phone.
Recommend a product
If you sell online with Mirin, a reply can carry a product. Choose Add product under the reply box, search, and pick one. Add a short message to go with it, then send.
Nora Bell
Private sessions · Open
- What the visitor sees
- A card with the product’s photo, name and price, and View product, which opens its product page.
- Which products
- Only active products from this website’s store appear in the search.
- No price
- In Chat, a product without a price says Price on product page.
Read the chat report
Open Insights, then Chat, to see how many people use chat and how quickly you answer. The report follows the period and reporting time zone every Insights report shares.
Chat
Aug 17, 2026 to Sep 15, 2026Chat activity
Daily activity for the selected dates. UTC.
- People who chatted
- Visitors who sent at least one message in the period.
- Messages received
- Messages visitors sent. Your replies and automated messages are not counted.
- Conversations started
- New website chat conversations in the period.
- Average first response
- The average time from a conversation starting to your first reply. It says No replies yet until you reply.
Conversations with Mirin Support are left out of every figure. With no chat in the period, the report says No chat activity in this date range and offers Open inbox.
Keep chat private
Visitors trust a chat window with real questions. A few choices keep that trust.
- Privacy policy link
- Link to a privacy policy that explains how you use chat messages and contact details.
- Ask for less
- Require only the details you need to reply.
- Sensitive information notice
- Keep it, so visitors know not to send confidential details.
- Who can read conversations
- Give dashboard access only to people who should read visitor conversations.
While the sensitive information notice is set, phone alerts keep the message off your lock screen and say Open Mirin to view and reply. instead.
When an alert does not arrive
- Which phones. Phone alerts go to the phones signed in to the account that owns the website.
- If alerts are off. Open the Mirin app and choose More. If Phone alerts says Off in phone settings, choose Open settings and allow notifications.
- Outside business hours. Alerts wait. The message is still in Chat and in the app.
Conversations are always kept
An alert that fails never loses the message. Every conversation stays in Chat, with the alerts sent about it under Alerts sent.