What happens if a payment fails?

Billing tells you your last payment failed and names the date your site stays published until, which is three days from the failed payment. Update payment method opens the card form, and a payment that succeeds puts the account back to normal. If it is still unpaid after those three days, the site stops being published until a payment succeeds.

Am I charged today when I change a plan?

Review your plan change shows the new monthly price, your estimated next invoice and any plan limits that change. Nothing is charged today.

Who can change a plan or a card?

Changing a plan, a card or a cancellation belongs to the account owner. A Manager can open Billing and read the plan, the invoices and the card, but cannot change any of them.

Account and billing

See what each website costs and change it yourself

Billing lists every bill on your account and the websites each one pays for. Open a bill to see its plan, card and invoices, change a plan, or stop one website from renewing.

On this page

Find a bill

Billing lists every bill on your account, with the websites each one pays for.

Account settings

[email protected]

Billing

Website plans, the bills that pay for them, payment methods and invoices.

Shared bill · 2 websitesSalt & Stone Pilates, Salt & Stone Retreats
Salt & Stone JournalWebsite plan and invoices

Billing with sample websites and today’s plan prices. Open the shared bill, stop one website renewing and keep it again, switch the card that pays, or go back to All billing.

Select your name at the bottom of the navigation and choose Billing.
Find the bill. A bill that pays for several websites reads Shared bill with the number of websites. A website with no paid plan yet offers View plans.
Choose Manage bill. All billing takes you back to the list.

Opening a bill switches the navigation to that website, and the page description names it.

One bill for several websites

A shared bill has one renewal date, one payment method and one invoice. Each website on it keeps its own plan, so you can change one without touching the others.

Change plan: Pick a new website plan and AI credits, then Review change. Review your plan change shows the new monthly price, your estimated next invoice and any plan limits that change. Nothing is charged today.
Cancel renewal: Only that website stops renewing. It keeps access until the renewal date, and your other websites keep their plans.
Keep renewing: Restores renewal for a website that was set to stop, before its access ends.
Payment method: The card used for the bill pays for every website on it. Use this card switches to another saved card.

When you add another website

When you choose a plan for another website, checkout can add it to a bill you already have.

Add this website to your bill

It joins a bill you already pay.

Add this website to your bill shows the website’s monthly price, the prorated adjustment and your estimated next invoice.
Nothing is charged today, and the adjustment appears on your next invoice.

Bill this website separately

It keeps a bill of its own.

Choose Bill this website separately to keep it on its own bill.
Websites you already pay for separately keep their own renewal dates. They are not merged.

Read a website’s plan

A website on its own bill opens to its plan, its price and whether the subscription is active.

Next invoice: What your next invoice will be, with any discounts or account credit already taken off.
Renews on: When the plan renews. After you cancel it reads Access ends, with the last day of your plan.
Payment method: The card that pays, and when it expires.
Legacy price: Shown when you pay a price Mirin no longer offers. Your price stays until you change plans.

Below that, Usage this period measures what you use against what your plan grants, and Discounts on your account lists any discount taking money off. Invoices come straight from Stripe. Download opens the PDF and View opens the invoice online. Until your first payment, Invoices reads No invoices yet.

Update your payment method

Choose Update card under Payment method to add a card.

Your card details go straight to Stripe

The card form comes from Stripe, so your card number never passes through Mirin.

With more than one card saved, Charge this card makes that card the one used for every renewal and every plan change. If no card is on file, Billing asks you to add one before your next renewal so your site stays published.

Cancel or keep your plan

Cancelling stops the plan renewing. You keep the time you have already paid for.

Account settings

[email protected]

Billing

The plan for Salt & Stone Journal, the bill that pays for it, your payment method and invoices.

Pro

active

$99.00 per month

Next invoice: $99.00; Confirmed with Stripe
Renews on: October 3, 2026; Billed every month
Payment method: Visa ending 0000; Expires 08/2029

Payment method

Used for every renewal and every plan change.

Visaending 0000expires 08/2029Default
Mastercardending 1111expires 11/2027

Invoices

Receipts and PDFs come straight from Stripe.

Date	Description	Amount	Status
Sep 3, 2026	Pro plan	$99.00	paid
Aug 3, 2026	Pro plan	$99.00	paid
Jul 3, 2026	Pro plan	$99.00	paid

Cancel your plan

You keep everything you have already paid for.

Cancelling stops the next charge and your plan runs to October 3, 2026. There is no same day cancellation because you keep the time you have already paid for.

A website on its own bill, with sample invoices. Make another card the one that pays, cancel the plan and read what the dialog says, then choose Keep my plan to undo it.

Open the bill and find Cancel your plan at the bottom.
Choose Cancel plan. The dialog says what happens and when it takes effect. Telling Mirin why is optional.
Choose Cancel my plan. The panel changes to Cancellation scheduled.

Your plan keeps running to the end of the period you already paid for, and nothing more is charged after that date. There is no same day cancellation, because you keep the time you paid for.

Undo a cancellation

Until that date, choose Keep my plan to undo the cancellation.

A few earlier agreements run to a fixed end date. When that applies, the dialog names that date before you confirm.

If a payment fails

A failed payment does not take your website down at once. It runs through these stages.

Payment failsBilling says your last payment failed.
Three days liveYour website stays published while Mirin retries.
OfflineIf it is still unpaid after that, the website stops being published.
Back onlineA payment that succeeds publishes it again.

Check the card under Payment method and update it if it has changed. An unpaid balance is added to your next invoice.

What Billing tells you

Billing opens with a message about the state your account is in, and the button that fixes it sits in the same box as the sentence explaining why it is needed.

Your last payment failed: The three days are still running. The message names the date your site stays published until, and Update payment method opens the card form.
Your site is paused: The three days ran out, so the site is no longer published. A payment that succeeds publishes it again.
Your site is not published: Your subscription ended rather than failed. Restart my subscription starts a new one.

Restarting belongs to the account owner

Restart my subscription appears for the account owner. Anyone else reads An account owner with billing access can fix this. Updating the card opens Stripe, and your account recovers once that payment goes through.

When Billing cannot load

Billing says Billing could not be loaded with a reference, and Try again reads it once more. When plan options cannot load, you can still see and manage everything else on the bill.

Common billing questions

The answers readers ask for most, in one place.

What happens if a payment fails?: Billing tells you your last payment failed and names the date your site stays published until, which is three days from the failed payment. Update payment method opens the card form, and a payment that succeeds puts the account back to normal. If it is still unpaid after those three days, the site stops being published until a payment succeeds.
Am I charged today when I change a plan?: Review your plan change shows the new monthly price, your estimated next invoice and any plan limits that change. Nothing is charged today.
Can I cancel and stop paying straight away?: Your plan keeps running to the end of the period you already paid for, and nothing more is charged after that date. There is no same day cancellation, because you keep the time you paid for.
Does my card number pass through Mirin?: The card form comes from Stripe, so your card number never passes through Mirin.
Who can change a plan or a card?: Changing a plan, a card or a cancellation belongs to the account owner. A Manager can open Billing and read the plan, the invoices and the card, but cannot change any of them.

Who can change billing

Changing billing belongs to the account owner. That covers the plan, the card and cancelling, and it is enforced on Mirin's own servers rather than by hiding buttons.

A Manager, a Developer and a Viewer can open Billing and read everything on it, including the plan, the invoices and the card, but the controls that change them are not there for them. Without permission to manage billing, the plans screen says Ask the account owner to choose a plan. Billing access is protected. A Content Manager, an Editor and a Contributor do not see Billing in the menu at all.

Need a hand with a bill? Contact Mirin support.