Sell online
Offer the right delivery choices at the right price
Everything here lives under Website settings, then Store, then Shipping. Zones decide where you ship and what it costs, delivery methods decide what shoppers choose between, and a carrier account can quote live rates.
On this page
Zones say where, rates say what it costs
A zone is a group of places you ship to. A rate is one priced choice inside a zone. Shoppers only ever see the rates of the zones their address falls in, so zones answer where, and rates answer what it costs to get there.
Website settings
Low Tide Wine Co.Shipping
Zones say where you ship. Rates say what it costs to get there. Add a zone for everywhere else so nobody hits a dead end.
United States
Ships to United States
| Rate | Priced | Price | Actions |
|---|---|---|---|
Standard shipping Arrives in 3 to 5 business days | Flat rate | $8.00 | |
Free shipping On orders of $75 or more | By order total Orders of $75.00 or more | Free | |
Express Arrives in 1 to 2 business days | Flat rate | $18.00 |
Everywhere else
Everywhere no other zone covers
| Rate | Priced | Price | Actions |
|---|---|---|---|
International shipping Arrives in 7 to 14 business days | Flat rate | $25.00 |
- Open Website settings, then Store, then Shipping. Choose New zone.
- Say where it covers. Name the zone, then add countries as two letter codes such as US or CA. Narrow it with states or postal codes if you need to.
- Add its rates. Choose Add rate on the zone. Name the rate the way shoppers will pick it, choose how it is priced, and set the price.
- Cover everywhere else. Add one more zone and turn on Everywhere else, so an address you did not plan for still has a way to check out.
Zone settings
- Everywhere else
- Catches any address no other zone covers. A zone set this way has no countries, states or postal codes of its own.
- Countries
- Two letter codes. Type one and press Enter, or pick one of the suggestions under the box.
- States or provinces
- Optional short codes, such as ME or ON, that narrow the zone to part of a country.
- Postal codes
- Optional. Use * for a range, so 041* covers every code that starts with 041.
Rate settings
- Name
- What shoppers pick at checkout, such as Standard shipping.
- Shown as
- The line under the rate at checkout, such as a delivery window or a handling note.
- Offered at checkout
- Turn it off to keep a rate without offering it. The zone then marks the rate Not offered.
Zones and rates save as you go
Each zone and rate saves when you choose Create zone, Add rate or Save in its dialog. Deleting a zone takes its rates with it, and orders that already used a rate keep their price.
Four ways to price a rate
Choose how a rate is priced in the Priced menu when you add or edit it. The zone’s list shows the choice under Priced, with the range it applies to.
- Flat rate
- One price for every order in the zone. Enter 0 for free shipping.
- By order total
- Applies only when the order total falls in a range. Set the price to 0 for free shipping over a threshold, like the sample’s Free shipping on orders of $75 or more.
- By weight
- Applies only when the package weight falls in a range, in kg, lb, g or oz.
- Live carrier rate
- The carrier quotes the price at checkout for the service you choose. It needs a connected carrier. Give it a Fallback price and shoppers still see the rate at that price when the carrier cannot quote; leave it empty and the rate is hidden then.
A rate priced by order total or weight needs at least one end of its range. Leave the other end empty for no limit.
Choose what shoppers pick between
Delivery methods are the choices a shopper sees at checkout. Open Website settings, Store, Delivery methods. Top to bottom is the order shoppers see, and each method’s switch decides whether it is offered.
Website settings
Low Tide Wine Co.Delivery methods
Shipping, pickup, local delivery: what shoppers choose between at checkout, in this order.
At checkout
Top to bottom is the order shoppers see.
| Method | Kind | Offered | Actions |
|---|---|---|---|
Shipping Priced by where it is going | Shipping | ||
Pick up at the shop Ready within 2 hours | Pickup | ||
Local delivery Free on orders over $50 | Local delivery |
- Shipping
- A carrier takes it. Shoppers choose from the rates of the zones their address falls in.
- Local delivery
- You bring it to nearby addresses yourself, from the locations that deliver, for the fee each sets.
- Pickup
- Shoppers collect it, at no charge, from a location that offers pickup.
Every method has a name and a Shown as line under it at checkout. Write both the way you would say them to a customer.
Local delivery
- From your locations
- Each location in Inventory, Locations can deliver itself: turn on Deliver from here and set its area and fee. Local delivery is offered when any location reaches the address.
- Radius
- How far a location delivers, in miles or kilometers, from its own ZIP code. It is measured between ZIP code areas, so the edge is approximate.
- ZIP codes
- Only these ZIP codes qualify, whatever the radius. A shopper with any other ZIP code is not offered local delivery from that location.
- Delivery fee
- What local delivery costs the shopper. When two locations reach an address, the lower fee is offered.
- Free from
- Orders at or above this total deliver free. Leave it empty to always charge the fee.
Who is offered local delivery
With a ZIP code list, only those ZIP codes. Without one, checkout measures from the center of the location’s ZIP code to the center of the shopper’s and offers local delivery inside the radius. Further away, the shopper reads Not available in this area, and checkout refuses to take payment for local delivery there. For an exact edge, list the ZIP codes you serve.
Pickup
Pickup lists every location with Shoppers can pick up here turned on, with its address and phone. A location switched off is not offered, and checkout refuses payment for a pickup place that is no longer offered. Tax on a pickup order follows the location the shopper picks. With no location offering pickup, checkout does not offer it.
Places typed under a method before
Pickup places and a delivery area set on the method itself keep working. Open the method and choose Move to Locations: each place goes onto the location at the same address, or a new location that holds no stock, and the area goes onto the location it was measured from. Checkout offers the same as before.
When you fulfil a pickup order, the customer gets the ready for pickup email, as long as that template is published in Store emails.
Quote live rates with a carrier account
A flat price is a guess. Connect a carrier account and the carrier quotes each order for its real address and box, so heavy orders pay what they cost to send.
Website settings
Low Tide Wine Co.Carriers
Connect a carrier account and its services can quote live rates at checkout.
No carrier connected
Flat and weight based rates work without one. Connect a carrier account when you want shoppers quoted the carrier's own price.
Read about carrier accounts- Open Website settings, Store, Carriers. Choose Connect a carrier, then UPS, USPS, FedEx or DHL Express. Carriers is also a button at the top of Shipping, and each carrier has a card in Connectors that opens it.
- Enter your account. For UPS, add the client ID, client secret and account number from your UPS developer app. For USPS, add the Consumer Key and Consumer Secret of your free app at developers.usps.com, and the payment account number your USPS contract prices are on, if you have them. For FedEx, add the API key, secret key and account number from your project at developer.fedex.com, where you sign up as a shipper. Prices come with your own account’s discounts. For DHL Express, add the API key, API secret and account number DHL Express issues to its customers; it quotes orders going to another country.
- Say where parcels leave from. Add the ship from address, turn on the services shoppers can be quoted, and set the box size used when a product has no dimensions of its own. Products with no weight is what each such product counts as. Left empty, 1 lb.
- Connect and test. Choose Connect carrier, then Test. A working account answers that live rates will work.
- Offer live rates. Back in Shipping, add a rate priced as Live carrier rate to a zone and choose its carrier service.
How checkout weighs an order
Checkout adds up each product’s weight times its quantity, from the variant’s weight first, then the product’s. With Fill missing weights from bottle size on, a variant with no weight of its own counts as its bottle size first, so a 750 ml bottle ships at 2.7 lb. A product with no weight counts as Products with no weight, or 1 lb. Weight based rates use the same total. Carriers also charge a large box by its size, so a light order in a big box can cost the same as a heavier one. Give your products weights for the closest quotes.
Credentials stay private
Saved credentials never come back to the page. When you edit a carrier, leave those fields empty to keep what is on file.
What a shopper is offered at checkout
Checkout never lists everything you have set up. It looks at the address and the cart, then offers only what applies.
- The addressWhere the order is going.
- Zones that cover itEverywhere else only when no other zone does.
- Rates that fit the cartIts order total or weight range.
- What the shopper seesIn your delivery method order.
| What decides it | What the shopper is offered |
|---|---|
| Delivery methods | The methods Offered at checkout, top to bottom in your order. With no methods at all, checkout still offers shipping from your zones and rates. |
| Shipping rates | The rates of every zone that covers the address. Everywhere else is used only when no other zone covers it. |
| Rate conditions | Only rates Offered at checkout whose order total or weight range fits the cart. |
| Live carrier rates | A price UPS quotes for the address and what the cart weighs, for each live rate in a matching zone. When UPS cannot quote, the rate’s Fallback price, or nothing when it has none. |
| Local delivery | The lowest fee of the locations that reach the address, or free once the order reaches that location’s Free from. Offered only inside a location’s ZIP code list, or, with no list, inside its radius. |
| Pickup | Offered free, at each location with pickup turned on. |
| A changed cart | Adding, removing or changing a quantity after choosing clears the choice. Checkout goes back to delivery, and the option is priced again for the cart as it is. |
An address in two zones sees both
When zones overlap, checkout offers the rates from each zone that covers the address. Keep overlapping zones deliberate, or give them rates that make sense side by side.
Free shipping can also come from a discount. See Discounts.